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Vape Retail Ltd (‘we’ or ‘us’ or ‘our’) gather
and process your personal information in accordance with this privacy notice
and in compliance with the relevant data protection Regulation and laws. This
notice provides you with the necessary information regarding your rights and
our obligations, and explains how, why and when we process your personal data.
Vape Retail Ltd is
registered office is at 111 Hamilton Road, Felixstowe, Suffolk IP11 7BL and
we are a company registered in England under company number 08667889.
Information That We Collect
Vape Retail Ltd processes your personal information
to meet our legal, statutory and contractual obligations and to provide you
with our products and services. We will never collect any unnecessary personal
data from you and do not process your information in any way, other than as
specified in this notice.
We process personal information to enable us to sell our goods and services to
our customers; to promote and advertise our services; maintain our own accounts
and records and to support and manage our employees. This is our lawful basis
The personal data that we collect from you is: -
If you are signing up to our Newsletter, the personal
data that we collect from you is:-
We collect information in the below ways: -
We are both a data controller and a data processor. We only
collect information you give us through our website. If you are a customer,
this will be when you make a General account. If check out as a guest, it will
be the information provided at checkout to receive your order. If you sign up
for our Newsletter only, we will collect your Name and Email address that you
provide us with.
How We Use Your Personal Data
Vape Retail Ltd takes your privacy very seriously,
and will only share details when necessary, for example with a shipping company
such as Royal Mail or UPS who require your contact details to deliver your
order. We only retain your data for as long as is necessary and for the
purpose(s) specified in this notice. Where you have consented to us providing
you with marketing information (through our Newsletter), you are free to
withdraw this consent at any time.
The purposes and reasons for processing your personal
data are detailed below: -
You have the right to access any personal information
that Vape Retail Ltd hold about you and to request information
If you believe that we hold any incomplete or inaccurate
data about you, you have the right to ask us to correct and/or complete the
information and we will strive to correct it as quickly as possible; unless
there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal
data or to restrict processing (where applicable) in accordance
with the data protection laws; as well as to object to any direct marketing
from us; to exercise your data portability rights, and to be informed about any
automated decision-making we may use.
If we receive a request from you to exercise any of the
above rights, we may ask you to verify your identity before acting on the
request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information
without your consent, other than for the purposes specified in this notice or
where there is a legal requirement. Vape Retail Ltd uses third-parties to
provide the below services and business functions; however, all processors
acting on our behalf only process your data in accordance with instructions
from us and comply fully with this privacy notice, the data protection laws and
any other appropriate confidentiality and security measures.
We share your data with the following categories of
companies as an essential part of being able to provide our services to you, as
set out in this statement:
Vape Retail Ltd takes your privacy seriously and
takes every reasonable measure and precaution to protect and secure your
Consequences of Not Providing Your Data
You are not obligated to provide your personal information
to Vape Retail Ltd, however, if this information is required for
us to provide you with our services/deliver your products, we may not be
able to offer some/all our services without it.
How Long We Keep Your Data
Vape Retail Ltd only ever retains personal
information for as long as is necessary and we have strict review and retention
policies in place to meet these obligations. We are required under UK tax law
to keep your basic personal data (name, address, contact details)
for a minimum of 6 years.
Where you have consented to us using your details for direct
marketing/our newsletter, we will keep such data until you notify us otherwise
and/or withdraw your consent.
Managing our marketing communications
If you have opted in to our Newsletter, we will occasionally
send you information about products and services we offer by email that have
been identified as being beneficial to our customers and in our interests. Such
information will be relevant to you as a customer and is non-intrusive and you
will always have the option to opt-out/unsubscribe at any time. If you no
longer want to be contacted by us then please contact us and let us
A cookie is a small file which asks permission to be placed
on your computer's hard drive. Once you agree, the file is added and the cookie
helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve our website
in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or
decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.
List of cookies we collect
The association with your shopping cart.
Stores the category info on the page, that allows to
display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history
if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
Lodging A Complaint
Vape Retail LTD only processes your personal
information in compliance with this privacy notice and in accordance with the
relevant data protection laws. If, however you wish to raise a complaint
regarding the processing of your personal data or are unsatisfied with how we
have handled your information, you have the right to lodge a complaint with the
You can contact our Data Protection Officer:
Vape Retail LTD
111 Hamilton Road, Felixstowe IP11 7BL
The supervisory Authority is the Information
Commissioner's Office (ICO)
and we will place any updates on this web page. This privacy notice was
last updated on 25 May 2018.